Infosys Recruitment 2024 (Private Job Update) for Various chat process executive, HR Help-desk associate and customer support executive posts. All legible and interested candidates can apply on or before (06-02-2024). Further information about the Infosys recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
Job Location for Infosys Recruitment 2024 -
For chat process executive, customer support executive post, job location for candidates will be Pune and for HR helpdesk associate post, job location for this post will be Bangalore.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Chat Process Executive
1. Chat Process Executive
2.Customer Support Executive
3. HR Help-desk Associate.
Responsibilities of Process Executive (Chat Process)/ Customer Support Executive -
- Knowledge of resolving queries utilizing voice skill on any of VPN, drivers, driver installations, active directory
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft Office tools
- Open to work in 24*7 and work from office environment
- Resolve client issues on calls/ chat/ mail.
- Resolve inquiries on employee pay, benefits, company policies and other HR related areas
- Provide detailed documentation on each query using mailbox/ case management system
- Utilize available resources
- Interpret policy and explain procedures
- Employment data changes
- Respond to escalated issues from employees, HR professionals and HR managers
- Identify trends and high volume inquiries that may indicate corporate wide issues
- Maintain service level agreements.
Salary/Pay and Grade Pay - For process executive (chat process) post, the payable salary will be Rs 30,160 and for customer support executive, HR help-desk associate posts, the payable salary will be Rs 38,500 per month approximately. Further information about salary details is mentioned in the notification.
Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment.
Educational Qualifications - The educational qualification details for this post is mentioned below.
- Process Executive/ Customer Support Executive/ Help-desk Associate - {a graduate degree / 10+2 in any discipline}.
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Knowledge and Skills Required -
- Good communication and analytical skills
- Operations
- Proposal Management
- Proficient in navigating through various apps in computer
- Manageable analytical skills
- Excel Knowledge
- Good time management, ensuring all contacts with customers add value
- Being proactive
- Problem solving skills and quick thinking to resolve customer issues independently
- Should be comfortable working from office
- Ability to understand process knowledge quickly and efficiently.
Selection Method - For Infosys recruitment, the candidate will be selected on the basis of shortlisting/ assessment test and telephonic or field interview. If a candidate is shortlisted according to their desired qualification, he/she will be intimated via registered mobile number or email id.
Work Experience - No further work experience required for chat process executive. Fresher candidates and candidates with no experience can also apply for this role. For HR help-desk associate and customer support executive posts, minimum one year of experience is required.
Work Experience - No further work experience required for chat process executive. Fresher candidates and candidates with no experience can also apply for this role. For HR help-desk associate and customer support executive posts, minimum one year of experience is required.
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How to Apply - All legible and interested candidates have to apply online from the official website or from the given link below.
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Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
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Application Fee - There will be no application fee for any candidate. Genuine recruiters never ask for money to schedule interview or offer a job. If you receive such calls or emails, beware as this might be a job scam.
Important Note - Application forms received after due date will not be entertained under any circumstances. Incomplete or late applications without enclosures will summarily be rejected without any reasons and correspondence. Therefore application forms must reach before the last date. Belated/ Incomplete applications are liable to be rejected.
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