AMAZON IS HIRING FOR VARIOUS CUSTOMER SERVICE ASSOCIATE AND DIGITAL DEVICES AND ALEXA SUPPORT (WORK FROM HOME) POSTS
Amazon is looking (Private Job Update) for Various customer service associate and digital devices and alexa support posts. All legible and interested candidates can apply on or before (04-10-2023). Further information about the Amazon recruitment vacancies, salary details, application fee, selection process, educational qualifications, results, age limit and all other details/ information about these posts is mentioned in details below.
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Job Location for Amazon Recruitment 2023 -
The job location for candidates will be Work From Home.
Number of Vacancies -
There are various number of vacancies.
Name of Vacancies and Number of Posts - The name and number of vacancies per posts are mentioned below.
1. Amazon Customer Service Associate
1. Amazon Customer Service Associate
2. Digital Devices and Alexa Support.
Salary/Pay and Grade Pay - For Amazon Customer Service Associate post, the payable salary will be Rs 23,700 and for digital devices and alexa support post, the payable salary will be Rs 32,500 - 35,000 per month approximately. Further information about salary details is mentioned in the notification.
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Responsibilities of Amazon Customer Service Associate -
- Demonstrates undertaking of internet, amazon website and competitor websites
- Demonstrates and ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
- Demonstrate interpersonal skills with a diverse customer base
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Demonstrates conflict resolution, negotiation and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating with necessary
- Ability to work overtime as required by business
- Prevent issues, solve queries and delight our customers
- Contact customers by answering their requests through phone, chat, email etc
- Use variety of tools to navigate, research and review solutions and communicate effectively with customers.
- Investigate and resolve queries regarding Amazon's digital services and devices such as Kindle, Echo and Fire TV and to provide outstanding technical support to our customers
- Be the first point of contact for the customers by answering their requests through phone, chat or email and use a variety of tools to analyze and troubleshoot issues in real time, investigate solutions and communicate effectively with our customers
- Responsible for conducting escalations when necessary.
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Age - For this recruitment, candidate age must be at least 18 years. There is no upper age limit mentioned for this recruitment
Educational Qualifications - The educational qualification details for this post is mentioned below.
- Amazon Customer Service Associate/ Digital Device and Alexa Support - {12th pass or a graduate degree in any discipline}.
Knowledge/Skills and Additional Information Required -
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills - ability to clearly understand and state the issues customers present
- Ability to concentrate - follow customers issues without distraction to resolution
- Good composition skills - ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
- Ability to use a desktop/ Laptop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Good typing skills
- Proficient in speaking Hindi and English language
- Ability to approach problems logically and rationally
- Action oriented and self disciplined
- Organized and detail-oriented.
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Candidates have to register themselves online. Candidates have to apply via online mode only. Applications sent via offline mode will be summarily rejected for sure.
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