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Amazon is hiring for Virtual Customer Service Role. Interested Candidates can go through the details and apply using the link provided at the bottom of the Post.
About Amazon
Amazon is one of the world’s largest e-commerce and cloud computing companies, founded in 1994 by Jeff Bezos. The company’s mission is to be Earth’s most customer-centric company, offering a wide range of products and services to customers worldwide. Amazon’s success is built on its innovative technology, efficient supply chain management, and customer-focused approach. The company offers a variety of services, including Amazon Prime, which provides free shipping, streaming of movies and TV shows, and other benefits to members. Amazon’s cloud computing platform, Amazon Web Services, is widely used by businesses and organizations worldwide for hosting and data storage. Amazon has revolutionized the way people shop and conduct business, and continues to be a dominant player in the e-commerce and technology industries.
Amazon Recruitment 2023
| Company name | Amazon |
| Website | www.amazon.com |
| Job Role | Virtual Customer Service |
| Work Location | Remote, India |
| Job Type | Full Time |
| Experience | Freshers |
| Qualification | Minimum 12th Pass/ Any Degree |
| Batch | Not mentioned |
| Package | Up to 3 LPA (Expected) |
Desired Skills
The ideal candidate for this position should possess a variety of key skills, including being action-oriented, self-disciplined, and highly organized.
They should also have excellent time management skills and be able to effectively prioritize their work time to ensure that they meet departmental standards and maintain high levels of productivity.
In addition to this, strong communication skills are essential, as the candidate will need to communicate clearly with both internal and external customers.
They should also have good comprehension skills, enabling them to understand and address customer issues appropriately, as well as excellent composition skills, allowing them to write grammatically correct, concise, and accurate responses.
Familiarity with desktop and laptop computer systems is also required, with experience using Windows 7, Microsoft Outlook, and Internet Explorer being highly desirable. Finally, good typing skills are necessary to ensure that the candidate can work efficiently and meet departmental deadlines.
Preferred Expertise
We are looking for a self-driven, motivated, and task-oriented individual who can learn quickly and operate independently with minimal support from their manager and lead.
The ideal candidate must have uninterrupted internet connectivity during working hours to ensure maximum productivity and should work in an environment with no distractions.
They should be comfortable in a fast-paced, multi-tasked, high-energy environment and have creative and analytical problem-solving skills with a passion for excellent customer service.
In terms of customer focus, the ideal candidate must possess excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment.
They should be able to empathize with and prioritize customer needs and possess interpersonal skills with a diverse customer base.
Conflict resolution, negotiation, and de-escalation skills are necessary, and the ideal candidate should take ownership of resolving challenging customer issues, escalating when necessary.
They should also be able to determine customer needs and provide appropriate solutions.
Additionally, the ideal candidate should be able to maintain regular and reliable attendance, including their assigned daily schedule.
They should be flexible with their working schedule and be available to work weekends, holidays, and events.
They must have effective problem-solving skills, including decision-making, time management, and the ability to prioritize tasks.
They should approach problems logically and rationally and be action-oriented, self-disciplined, organized, and detail-oriented.
Finally, they must be able to maintain composure in highly escalated situations.
How to Apply?
- To apply for a job, read through all information provided on the job listing page carefully.
- Look for the apply link on the job listing page, usually located somewhere on the page.
- Clicking on the apply link will take you to the company’s application portal.
- Enter your personal details and any other information requested by the company in the application portal.
- Pay close attention to the instructions provided and fill out all necessary fields accurately and completely.
- Double-check all the information provided before submitting the application.
- Ensure that your contact information is correct and up-to-date, and accurately reflect your qualifications and experience.
- Submitting an application with incorrect or incomplete information could harm your chances of being selected for an interview.
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