Sutherland Off Campus 2023 is hiring candidates for the post of Associate.
Job Responsibilities:
Consultants in this role get to: Strengthen relationships:
Support for general billing inquiries. Access customer records and verify customer account information.
Identify potential customer needs and recommend solutions.
Place follow-up calls to customers to ensure their needs are met in an efficient manner.
Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
Eligibility Criteria:
High School diploma / any graduate or equivalent
Preferred skill:
Have excellent written and verbal communications
Direct client contacts technical support experience
Excellent verbal and written communication skills
Strong problem-diagnosis and problem-solving skills
Multi-tasking skills, showcased using several applications
Experience working with CRM applications (preferred)
Ability to be goals oriented
Strong communication skills and ability to express ideas clearly
0 Comments