This is an Internal Link for the candidates who have already applied through our page and they got the message as not eligible. At the end of the page there is link of register yourself Click on that and register to get the exam link for the CSA post.
Job Specifications.
Job type Work from home. Freshers can also apply.
Salary- 3,20,000 to 3,84,800 LPA
Additional Benefits
• Zeta Meal Card INR 1100 Per month i.e. 13,200/- PA
• Night Shift Allowance INR 150/Night
• Overtime Allowance as per company policy
• Internet Reimbursement Up to INR 1,250 Per month on submission of bills
• Desktop Provided by Amazon for Work
• Five days working
• Night Shifts
• Each employee and their dependents (Spouse and 2 Children) are covered up to Rs.500,000 under the floater benefit scheme
Desktop will be provided by Amazon. 5-day working week with 2 consecutive days off. (The off days change based on business requirement)
Excellent English communication is mandatory.
• To complete the online assessment desktop or Laptop with webcam and headphone is mandatory.
• Test is not compatible on mobile phone. Test is not compatible on mobile phone.
• Post receiving the link the assessment has to be completed within 24 hrs.
• It is mandatory to have excellent English communication skill to be eligible for this voice role.
Eligibility Criteria: Minimum qualification should be 10 + 2, Comfortable working in Night Shifts with excellent English communication skill.
Knowledge & Skills Required
Desired skills:
Action oriented, self-disciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure 'Work-like' environment with no disturbance during the work hours.
The ideal candidates will be comfortable in a fast-paced, multi-tasked, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service.
Customer Focus:
Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and de-escalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season.
Problem Solving Skills:
Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
Ability to approach problems logically and rationally
Action oriented and self-disciplined
Organized and detail-oriented
Ability to quickly and effectively prioritize work time in various departments to meet business need
Ability to maintain composure in highly escalated situations
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