Amazon CXQO Associate – Hyderabad (Work from home-VCC)
Amazon Physical Stores is more start-up than big-company, a group of entrepreneurial, perceptive, and creative leaders with innovation at our core. We’re pushing the state of the art in helping customers shop in engaging, fast, and safe ways. To date we’ve created stores that let you use an app to enter, take what you want from our fresh selection, and go (Amazon Go);
CXQO Machine Learning Data Operations associates support the backend operation of Amazon Go Stores.
Job Duties and Responsibilities:
- Perform data collection tasks related to an Amazon device, application, or service.
- Execute tasks assigned to you on a daily basis by adhering to Standard Operating Procedures (SOPs) and predefined guidelines.
- Participate in process improvement to increase the quality, efficiency, and accuracy of your teams’ processes.
- Partner with your team manager when your work is delayed or blocked due to technical issues.
- Report issues with tools and software to the development team when necessary.
- Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.
What We Offer
- Attractive and competitive salary
- Opportunity to work in a world class organization
- Benefits package
Basic Qualifications:
(You must meet ALL these qualifications to be eligible for the position listed)
Bachelor's degree.
0 to 2 years of experience in a contact center or equivalent.
Ability to work any shift including: nights, weekends and holidays.
Comfortable working in an ambiguous and fast paced environment.
Must be able to work virtually in a work from home environment.
High attention to detail.
Preferred Qualifications:
(These are helpful to possess to be selected for the position listed)
Proven record of delivery of performance metrics in an Operations environment
Practical knowledge of data processing needs and trade-offs
Experience working in virtual environments
Experience with root cause analysis
Experience driving process improvement initiatives and/or Lean/6 Sigma training
Apply Now
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